State Farm® Insurance Agent Grace Roberts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Adonis Muscari
October 14, 2025
5
out of
5
rating by Adonis Muscari
"Colin was great!"
We responded:
"Thank you, Adonis! It brings us joy to hear that Colin provided you with exceptional service. Your feedback is invaluable, and we are here to support you on your journey. Thank you for choosing us!"
DillyP96
October 14, 2025
5
out of
5
rating by DillyP96
"The best place they got me good rates ! 😄"
We responded:
"Hello, thank you for your review! I'm happy to know you found our rates favorable. If you need anything else, feel free to reach out!"
Dana Brailsford
October 14, 2025
5
out of
5
rating by Dana Brailsford
"Colin was professional and helpful"
We responded:
"Thank you, Dana! I'm glad Colin provided you with helpful service. Our team is committed to a positive customer experience. If you need anything else, feel free to reach out!"
AdventureStang
October 14, 2025
5
out of
5
rating by AdventureStang
"Easy to get ahold of when you need them most. Very helpful, I got the coverage I needed and got it at a price I’m happy with👍🏻"
We responded:
"AdventureStang, thank you for your review! I'm glad you found our team easy to reach and helpful in securing the coverage you needed at a price that works for you. Let us know if there's anything else we can assist you with! "
Jay Fallen
October 6, 2025
5
out of
5
rating by Jay Fallen
"James was able to help me set up my account on the day of my apartment move in! He quickly set my renters insurrance up through State Farm. He was very easy to work with and considerate about my busy day of moving. Highly recommend! Thanks James!"
We responded:
"Thank you for your review, Jay! We appreciate your recommendation and are always here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Jason Christensen
October 3, 2025
5
out of
5
rating by Jason Christensen
"Very helpful with updating my policy to get some additional discounts and providing me quotes for some cars I was looking at."
We responded:
"Thank you, Jason! I'm happy to hear that you found the policy update and car quotes helpful. Our office is always here to assist with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Mark Baker
October 3, 2025
5
out of
5
rating by Mark Baker
"Quick and easy peasy"
We responded:
"Thank you, Mark! I'm glad you found the process quick and easy. Reach out if you need anything else :)"
Christian Amador
October 2, 2025
5
out of
5
rating by Christian Amador
"Insurance agent B. Hansen was incredibly helpful in updating my auto policy. He recommended adding Roadside Assistance for just $1.10 a month, which gives me peace of mind at an amazing value. State Farm agents like him are always quick to assist and show they truly care about their customers. This experience reminded me why I stay with State Farm."
We responded:
"Thank you, Christian! I'm happy to hear that Bristol was able to assist you with updating your auto policy and provide valuable recommendations like Roadside Assistance. Our team is committed to offering attentive service and ensuring our customers feel valued. If you have any more questions or need further assistance, feel free to reach out anytime!"
M R.
October 1, 2025
5
out of
5
rating by M R.
"I had such a great experience with State Farm! The team was incredibly friendly, easy to work with, and really took the time to make sure I felt taken care of. It’s clear they truly care about their customers, and I couldn’t be happier with the service I received. Highly recommend!"
We responded:
"Thank you, M R., for your wonderful feedback! Your recommendation means a lot to us. Let us know if there is anything else we can do for you :)"
Galina Lipina
October 1, 2025
5
out of
5
rating by Galina Lipina
"State Farm in Kirkland is a pleasure to do business with. I have shopped different car insurances before and they always have the best prices. James is always easy to reach, gets clear and fast estimates, and is always there in case I have any questions. I highly recommend."
We responded:
"Thank you so much, Galina! I'm thrilled to hear that you find our office in Kirkland a pleasure to work with and that James has been super helpful in providing clear and quick estimates. Your recommendation truly means a lot to us! If you ever have more questions or need assistance, don’t hesitate to reach out anytime!"
a b
September 28, 2025
5
out of
5
rating by a b
"I didn't think that purchasing insurance could be enjoyable, that was until I had an experience that was both informative & friendly. I would definitely recommend anyone to look up and reach out to G.R. If you want to be treated like a person and not just another number."
We responded:
"Thank you very much for taking the time to share your experience with us! We are truly glad to hear that you found the process to be both informative and friendly. Your recommendation holds significant value for us and is greatly appreciated! If you require any further assistance or have any additional questions, please do not hesitate to reach out to us at any time!"
Ed Evans
September 21, 2025
5
out of
5
rating by Ed Evans
"Have always been impressed with the Customer Service and great representation from State Farm."
We responded:
"Thank you, Ed! We're glad our customer service made a positive impression. Your feedback is appreciated. If you need anything else, feel free to reach out!"
Kylee Richardson
August 29, 2025
5
out of
5
rating by Kylee Richardson
"The office staff was easy to reach and reliable and Madi was very helpful through it all! Highly recommend!"
We responded:
"Thank you, Kylee! I'm happy to know that our office staff was accessible and dependable for you. Madi will be delighted to hear about your appreciation! We’re always here to assist with any of your insurance needs."
Mighty Sanchez
August 29, 2025
5
out of
5
rating by Mighty Sanchez
"Bristol took really care of me and made sure i understood what type of renters insurance I need."
We responded:
"Thank you, Mighty Sanchez! I'm glad to hear that Bristol helped you with your renters insurance. Our team is here to make sure you feel informed and supported. If you have any more questions or need help, just let us know!"
Mildred Ikeya
August 28, 2025
5
out of
5
rating by Mildred Ikeya
"Madilyn was so helpful and resourceful.She took her time to explain what each item meant, and even went a step further to coordinate with the mortgage and escrow company on my behalf.She made sure I settled for a price within the budget .I recommend her and the State Farm company.Thank you."
We responded:
"WOW Mildred, THANK YOU for the amazing feedback! I'm delighted to hear that Madilyn was able to assist you so effectively and coordinate with the mortgage and escrow company. Your recommendation means a lot to us. If you need anything else, you know where to find us!"
Austin Rockney
August 26, 2025
5
out of
5
rating by Austin Rockney
"Bristol gave me a call, and even tho I ended up not buying a policy Bristol was very helpful and thorough with all my questions when comparing rates!! Would definitely recommend working with him to anyone due to his professional presence and depth of knowledge!! Thank you again!!"
We responded:
"Austin, thank you for your wonderful feedback! I'm glad Bristol could assist you with your questions and provide a professional experience. If you ever have more questions or need assistance in the future, feel free to reach out. We’re here to help!"
Yong ha An
August 25, 2025
5
out of
5
rating by Yong ha An
"Paul managed to land me on State Farm insurance. He explained all the policies well and helped me find the best policy. All of the agents were kind and warm. I highly recommend working with them."
We responded:
"Thank you, Yong ha, for your fantastic review! I'm delighted to hear that Paul was able to assist you in finding the best policy and that our team made you feel welcome. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime. We're here to help!"
a krevus
August 22, 2025
5
out of
5
rating by a krevus
"My family and I came to Seattle area back in 2021 and was referred Grace Roberts via my San Diego State Farm agent. There were a couple to choose from, and I noticed that Grace had an outstanding review. And not only that, Grace's mom had been in the same business before retirement. I decided to give it a try. Madi Malmborg is the office manager at this agency. Unlike the some other insurances I've experienced, I could never reach a real person, or, I had to leave multiple phone messages before I can talk to someone. Grace & Madi were reachable, very spontaneous, knowledgable, and if uncertain of anything at the moment, I'll get a follow up without feeling "hanging there for answers". Through this four years, we've gone through adding young student drive behind the wheels, family acquaintances that came to Washington as a foreign student who needed a car and of course auto insurance coverages, weekend midnight "hit and run" by someone else which eventually caused the new vehicle to be totaled... Madi was on top of it with us, taking care of all the after math without forgetting to keep us informed, reminding us what should be kept in mind as well as what to look out for, and what to look forward to. They leave ZERO loose end. I would not hesitate to either refer them to a friend nor will I have any inner debates whether to give them a 5 star review or not. A BIG 555555 star review, definately Thank you #GraceRoberts Thank you #MadiMalmborg With appreciation & best wishes AK"
We responded:
"Thank you for the review, AK! We're glad our office has been your reliable support over the years. It's great to know you feel informed and well taken care of! Your trust means a lot to us! If you need anything else, just reach out! Glad to have you with us :)"
Bruce Hansen
August 22, 2025
5
out of
5
rating by Bruce Hansen
"My agent Bristol Hansen was very helpful and informative, i look forward working with him to cover all of my insurance needs."
We responded:
"Thank you, Bruce! I'm happy to hear that Bristol was able to assist you effectively. We're committed to providing excellent service for all your insurance needs. If you have any questions or need further assistance, feel free to reach out anytime!"
Alan Packer
August 21, 2025
5
out of
5
rating by Alan Packer
"Really great to work with. I appreciate how friendly and responsive Grace and her team are, but even more than that I appreciate how proactive they are - they regularly reach out to see how I'm doing and whether anything has changed, and Grace schedules an annual review to look at our insurance needs all up. This isn't just to upsell me - they've often found things I no longer need and have been able to reduce my premiums."
We responded:
"Thank you, Alan! I'm so happy to hear that you value the proactive approach we take. It's wonderful that the annual reviews have been beneficial in adjusting your insurance needs and even reducing your premiums. If you ever have more questions or need assistance, feel free to reach out anytime!"
Sreyphon Ludwig
August 19, 2025
5
out of
5
rating by Sreyphon Ludwig
"I’m have good experience she very nice to have conversation with I’m happy"
We responded:
"Thank you, Sreyphon! I'm glad you had a good experience. Let me know if you need anything else."
Sitong Liu
August 18, 2025
5
out of
5
rating by Sitong Liu
"Bristol helped me on the phone he is helpful"
We responded:
"Thank you for the shoutout, Sitong Liu! We’re thrilled that Bristol supported you with your insurance needs. Your support truly inspires us, and we look forward to assisting you again soon. Contact us if you need anything else!"
Peng Gao
August 18, 2025
5
out of
5
rating by Peng Gao
"Bristrol helped me on a renters insurance. He is helpful and professional! Good experience!"
We responded:
"Thank you, Peng Gao! I'm happy to hear that Bristrol provided you with helpful and professional service for your renters insurance. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Ariana Lau
August 12, 2025
5
out of
5
rating by Ariana Lau
"James was very easy to talk to. He's exceptionally friendly, patient, and not pushy at all. I would recommend him."
We responded:
"Ariana, thank you so much for your wonderful feedback! I'm really happy to hear that James made your experience so positive with his friendly and patient demeanor. Your recommendation means a lot to us! If you need anything else at all, please feel free to reach out anytime!"
Dr. Chance Gallo
August 11, 2025
2
out of
5
rating by Dr. Chance Gallo
"I've been with this agent for nearly five years and I know some factors are out of their control, but the continuous price increases are so unbearable at times. I talk to one rep and told one price, then when my bill comes out it's higher. I call and they say well it's out of our control or that person doesn't work here anymore. My bill just keeps going up, despite a perfect driving record."
We responded:
"Hi Chance, thank you for your continued loyalty over the past five years! I understand how frustrating ongoing price increases can be, especially when they don’t align with your expectations. I hope our call today helped and while some factors impacting pricing are beyond our control, please know that we remain committed to supporting you and providing the best service possible. If there’s anything more we can do or if you have any further questions, don’t hesitate to reach out. We appreciate your feedback and the opportunity to serve you."